For more than four decades playing in the Cricket World Cup final is the dream of every international cricketer. On the other side, watching a closely fought contest in the World Cup final is the treat to every Cricket lover. On July 14, 2019, at Lord’s Cricket Ground, London; no one knew, we will be witnessing one of the all-time most significant matches in cricketing history. It has drama, anxiety, emotions, anger, hope, determination, cruelty, happiness, and sadness. As a club cricketer for 15 years in my early childhood days and as an avid cricket fan for the last 20 years, I have never watched a game like this. As one of my colleagues described if there is a movie released on this script, I would have laughed and said this could never happen. However, it happened in an epic final, 50 overs tied, super over tied and England beat New Zealand and won the 2019 World Cup based on the number of boundaries. It was a day of nerves, skills, tactics, errors, and madness. When I reflected on this game, I realize there is something I can learn from this madness and apply to reality.
In the Cars 3 movie, Lightning McQueen peeks inside Cruz’s mind and understood her true caliber and made her realize she is a true racer and not just a trainer; as a Product Manager; your job is to peek inside customer’s mind to make them realize their real challenges. To build products that people love, you need to know your customer better than you know yourself and you need to understand their habits, routine, and their end goal.