Do you know your clients?

Have you ever asked – Do you know your client’s needs and understand how you can deliver that suits their requirements?

While I was growing up in Mumbai, my mom used to travel by local train to work and bring groceries while coming back home from street side vendors. Often I accompanied her to the marketplace.They know what time she comes from work and what’s her buying habits. They ask her about family, work and give her fresh vegetables & fruits without her explaining what she needs.

Isn’t this a counterintuitive approach? The result is repeated business one after another.

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Con + Fligere (Together Strike) – Put it in a perspective


You cannot see a bright day unless you survive the night. Similarly, you cannot experience positive unless you have experienced an adverse. Conflict is the inevitable situation of human life, and we face it every day in our professional and personal life. Conflict is an undesirable situation, and No one likes it. However, if we observe another side, we will find an origin of a growth as long as we put a conflict in a right perspective. Every legacy started with a conflict because someone channelized their anger or passion in a right direction.

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