Are You Avoiding Crucial Conversations?

Rahul 13 years old kid. He is growing up in the Mumbai. As a part of his upbringing, he always has to ask his dad if he has to go anywhere out with school friends. However, he is always afraid of his father and hesitated to talk to him if he needs anything. Even after planning and rehearsing a conversation 100 times within his mind he was not able to accumulate courage to share it with his dad.

Matt 34 years old Software Engineer, working in Houston, Texas. He is employed with the same company for last five years and now due for a promotion. He can not change his job because of his wife and kids. He is not sure how to start a conversation with his manager and tell him why he should get promotion this year. After planning and rehearsing a conversation for last three months within his mind, he was not able to accumulate courage to initiate a conversation with his manager.

All of us have walked in the shoes of either Rahul or Matt sometimes in our life. It means even after planning as well as rehearsing a conversation multiple times within our mind, we have either avoided it for an interim or decided not to talk about it at all. Sometimes we ended up carrying a conversation baggage in our mind around the clock and added unwanted stress in our life. So crucial question is how one should handle an important conversation?

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Am I impatient???

  • Heating up food in microwave for 1 minutes takes forever
  • After shopping in the Walmart, check out queue takes forever
  • You hit refresh button ten times; if the Internet is slow and do not allow to load the page successfully
  • You are waiting for an expected call at 1.00 PM. At 1.01 PM are you thinking why does he take so long to call?

Whenever I face above situations, I asked million dollar question to myself “am I impatient?” However, my friends and family describe me as a patient person. If that is the case, which side of the bucket I fit into? Does that mean I have patience only for 5 min? Is that how will you describe a patient person?

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Do you know your clients?

Have you ever asked – Do you know your client’s needs and understand how you can deliver that suits their requirements?

While I was growing up in Mumbai, my mom used to travel by local train to work and bring groceries while coming back home from street side vendors. Often I accompanied her to the marketplace.They know what time she comes from work and what’s her buying habits. They ask her about family, work and give her fresh vegetables & fruits without her explaining what she needs.

Isn’t this a counterintuitive approach? The result is repeated business one after another.

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