Have you ever asked – Do you know your client’s needs and understand how you can deliver that suits their requirements?
While I was growing up in Mumbai, my mom used to travel by local train to work and bring groceries while coming back home from street side vendors. Often I accompanied her to the marketplace.They know what time she comes from work and what’s her buying habits. They ask her about family, work and give her fresh vegetables & fruits without her explaining what she needs.
Isn’t this a counterintuitive approach? The result is repeated business one after another.